Privacy Policy

1. Information We Collect

We collect information you provide directly (such as name, email, company details, billing contacts, and support requests), usage data (such as log data, browser/device information, and interaction events), and business data submitted through the platform (such as timesheets, approvals, and project information).

2. How We Use Information

We use personal information to provide and improve the service, maintain account security, process transactions, respond to support requests, send essential service notices, and comply with legal obligations.

3. Legal Bases and Data Rights

Where required by applicable law, we process personal data under valid legal bases, such as contract performance, legitimate interests, consent, and legal compliance. Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict your personal data.

4. Sharing of Information

We may share data with trusted service providers that support hosting, analytics, communications, and security operations under contractual safeguards. We may also disclose information when required by law, regulation, legal process, or to protect rights, safety, and security.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide messaging services, including platform providers, phone companies, and vendors who assist with text message delivery.

5. Data Retention

We retain personal information only for as long as needed to provide our services, satisfy legal and accounting obligations, resolve disputes, and enforce agreements.

6. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

7. International Data Transfers

Your information may be processed in countries other than your own. Where required, we apply appropriate safeguards for cross-border transfers in accordance with applicable privacy laws.

8. Children's Privacy

Velaa is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

9. SMS Messaging Terms

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Velaa. This includes account updates, shift notifications, and timekeeping alerts. Message frequency may vary. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for help or contact support@velaa.app.

10. Policy Changes

We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised "Last updated" date.

11. Contact

For privacy inquiries or requests, contact us at privacy@velaa.app.